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(a) You have an unconditional right to cancel your order within fourteen (14) days from the date of delivery. PLEASE NOTE: You must take reasonable care of the goods during the cancellation period. This cancellation right does not apply and we do not offer any refunds in respect of any sealed goods which cannot be returned due to health protection or hygiene reasons if they have been opened or unsealed by you, or any goods which have been mixed inseparably with other items by you after delivery. Returned goods must include all parts, accessories, instructions and packaging.
(b) To cancel your order:
(a) We will refund, repair or replace products that are of unsatisfactory quality or unfit for purpose, as follows:
(b) Please contact a member of our customer services team on 0800 169 2891 (or email consumer@nordicspirit.co.uk) and they will explain how to return the product(s) to us and issue you with a Returns Authorisation Code. Failure to do this may delay your return being processed. You may also be required to complete a Returns Form and return this with your product.
(c) When returning a faulty product we may ask that you return the physical product to us and that you do this by First Class Royal Mail (Recorded Delivery).
(d) Any costs associated with replacement of faulty products will be borne by us. This will include the cost of return delivery of the product to us or to our chosen third party repairer.
(e) We may ask for independent third party confirmation of any faults. If this is necessary, we will initially bear the costs but may ask you to reimburse us if the products are found to be of satisfactory quality. We shall inform you that we intend to seek confirmation of the claimed faults before we do so and who we will be approaching to do this.
(f) Products with faults due to normal wear and tear or damage caused by misuse will not be replaced free of charge and no refunds will be given.
(g) Refunds (and partial refunds) will normally be refunded to the same account debited during purchase. Refunds (and partial refunds) will ordinarily be processed within 14 days of the date that we agree a refund will be given. PLEASE NOTE: refunds generally take around 5 working days to clear from the point of processing, although timings may vary depending on your banking provider.
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